share your key learnings

Reflect on what you have learned in this module about how to innovate using the design thinking process. Share your two biggest takeaways in the comments section below. Then click “Mark As Complete” to return to the menu and select “Complete the Quiz.”

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I found the empathy interview skills from the first section of the module useful, not so much for developing a product, as that’s not my field, but for a storytelling project I am about to embark on in my day job. I need a lot more practise in this as I tend towards asking closed ended questions and conversations kind of petering out without me getting any helpful information, which is frustrating for me and the person I’m talking to.

I think “how might we” questions can be useful in many situations, again, not just in creating a product or service in a business sense, but in problem solving more broadly. It’s something I need to keep at the front of my mind in my current work.

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